West Valley forms council to better serve patients

Caldwell, ID – West Valley Medical Center is launching a Patient and Family Advisory Council (PFAC). The new volunteer committee will provide insight to hospital leadership from the perspective of patients and family.

“We are excited to launch this new council to better connect with our community and continue to raise the bar when it comes to serving our patients,” said Betsy Hunsicker, chief executive officer, West Valley Medical Center.

“Our patients and families have a voice and this council only demonstrates our eagerness to listen to their feedback. It will help us ensure all patient-family interactions add value to the services we provide and exceed our satisfaction standard,” said Renee DeHaas, director of quality and risk management, West Valley Medical Center.

The PFAC will consist of five to ten patients and family members, representing diverse groups within the community. There may be up to five hospital staff members, not to exceed more than 50 percent of the council. Meetings will be held at least every quarter or as needed and will be held virtually for the time being.

Apply to serve on the council. Patient Family Advisors will serve a minimum of one year and should make an attempt to attend every meeting. Those selected to be part of the council are volunteers of the hospital and will complete a standard on-boarding process before joining the council.