The West Valley ER Promise

You deserve the promise of great emergency care.

As much as we want to avoid it, we’ll all need an ER at some point in our lives. That’s why the emergency team at West Valley Medical Center is committed to making you our number one priority. We promise to keep you safe, comfortable, and informed every step of the way.

That’s why we asked some of our ER physicians and staff to record their promises to you … in their own words.

If you’re experiencing a life-threatening medical emergency, call 911 immediately.

  • Amber

    RN - ER Nurse

    I promise to treat you like I would treat my own family.

  • Amy

    RN - ER Nurse

    I promise to make you my priority, and treat you like I’d treat one of my family.

  • Brittany

    RN - ER Nurse

    I promise to truly listen to your concerns and keep you informed.

  • Dr. Gage Dixon

    ER Physician

    I promise to always make you my priority and treat you just as I would treat my loved ones.

  • Dr. Benjamin Gold

    ER Physician

    I promise to listen to your concerns and provide you with care in a safe and comfortable environment, you are important to me.

  • Dr. Brian Moss

    ER Physician

    I promise to make your care my number one priority.

  • George

    Clinical Nurse Supervisor

    I promise to make the nurses my #1 priority so they can make you theirs.

  • Liane

    RN - ER Nurse

    I promise to care for you and treat you with dignity and respect.

  • Rachelle

    RN - ER Nurse

    I promise to listen to you and get answers to your questions.

  • Stacey

    RN - ER Nurse

    I promise to put you first and care for you as I would want to be cared for.

Meet our Emergency Providers

Amber, Brittany, Liane, Dr. Moss

Stacey, Rachelle, Dr. Dixon

WHAT TO EXPECT IN THE ER

When you arrive, a medical professional will greet you to determine whether your symptoms are life-threatening. Patients are treated in order of the severity of their condition.

Chest pain is the second most common reason for adult ER visits nationwide, so it’s important to know West Valley is the only hospital in Idaho accredited in the treatment of chest pain, atrial fibrillation (irregular heartbeat) and heart failure.

Our experts utilize the latest in diagnostic and interventional technology in our newly expanded and renovated cardiac catheterization lab, which offers patients the first advanced electrophysiology treatment facility in Canyon County.

More on Heart Care

If your ER visit requires surgery, additional monitoring or special therapy, West Valley’s highly skilled Intensive and Critical Care team is standing by to provide expert, personalized care.

Our critical care nurses are specially trained in advanced life support techniques to handle the specialized needs of our patients and to monitor and maintain the specialized equipment that is used in the unit. The equipment used in our ICU is some of the most advanced equipment available today.

More on Intensive and Critical Care

Broken bones, sprains and strains account for nearly 5 million ER visits nationwide each year. That’s why West Valley partners with region’s leading experts in spine care, orthopedics and sports medicine. After you’ve consulted with our expert ER staff, we’ll arrange prompt follow-up care with one of our specialists.

If you need surgery, you're in good hands. Our orthopedic surgeons perform more than 1,800 surgeries each year at our hospital, offering advanced services for the shoulder, elbow, hand, foot, and ankle, including tendon and nerve repair.

More on Orthopedic Care

Our goal in pediatrics is to provide excellent quality of care to infants, children and adolescents in a warm, friendly, compassionate environment. The pediatricians, doctors and nursing staff who work with children are trained to care for children’s physical and emotional needs.

More on Pediatric Care

Locations

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