Looking to Obtain a Copy of Your Medical Records?
We offer two ways to access your medical record:
MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. *Note that some medical records may only be available through our hospital Medical Records office.
Paper Copy of Medical Records:
Federal HIPAA laws require an authorization to be completed for all medical record requests, unless your provider is requesting them for your care. Your medical record, and the information it contains, is confidential. Therefore, we must confirm your identity before releasing your medical record. Only the patient or his/her legal guardian can sign the form. You can download the authorization form below:
To obtain your medical record, please bring all of the documents listed below with you to the Medical Records department at West Valley Medical Center. We are available to accept medical records requests between the hours of 8:00 am and 4:30 pm Monday thru Friday. You can also fax the request forms with a legible copy of your ID to our toll-free fax number at 877-865-9738.
- Authorization for Use and Disclosure of PHI Form Completed and signed
- A current government issued photo ID (passport, driver’s license, State ID, or military ID)
- Power of attorney for healthcare paperwork if the patient's POA is requesting records.
Please be aware that it may take up to 30 days to receive your records.
Our goal is to get your health information to the appropriate health care provider as quickly as possible; therefore we recommend that your physician (or other healthcare provider) request a copy of your medical records to be delivered directly to his/her office by fax. There is no charge to you for this service.
If you are unable to print the form from the website, you may pick up a paper copy of the authorization form in person. Please visit the Medical Records Department of the hospital where blank forms and instructions are available. You may fill out the form and turn it back in at the desk. The Medical Records Department will forward your request to the Release of Information specialists for processing.
If you have additional questions, you may call our Release of Information specialists at 866-270-2311. You can also fax your request to the toll-free fax number at 877-865-9738.