The Patient and Family Advisory Council (PFAC) is a volunteer committee that provides insight for leadership - encouraging questions, providing feedback, and creating trust to foster a connection between the community as well as our staff here at West Valley Medical Center.


  • To serve as a link between the community and the hospital while staying true to West Valley Medical Center’s Mission, Vision and Values.
  • To ensure all patient-family interactions add value to the services we provide.
  • To improve the safety of patients and families utilizing our facility.
  • To exceed our patient and family satisfaction standard.

Structure and Membership

  • The PFAC will consist of 5-10 patients and family members who will represent diverse groups within the community.
  • There may be up to 5 hospital staff members, not to exceed more than 50 percent of the council.
  • Meetings will be held at least every quarter and/or as needed in the Indian Creek Meeting Room at the hospital or via WebEx, Zoom or alternative online formats.
  • Patient Family Advisors will serve a minimum of 1 year and should make an attempt to attend every meeting. Recommended attendance is a minimum of 80% of meetings per term.
  • Patient Family Advisors are volunteers of the hospital and will complete the onboarding process before joining the council.
PFAC Advisor Application

If you have questions regarding the council, please email Jessica Payton.