Message from the CEO
Betsy Hunsicker, CEO
Thank you to those of you who took the physician survey! We reached our goal of over 80-percent participation in the first two weeks, so you are invited to celebrate with us on "Wagging Wednesday." We will have the Rusty Dog food truck here at West Valley on Wednesday May 8 from 11 a.m. to 2 p.m. We actually ended up with 93-perccent participation, so thank you for sharing your feedback with us. We take it very seriously and will be sharing these results over the coming weeks in a variety of venues.
Once again, you rated West Valley well over the 90th percentile in almost every category, placing us in the top decile of the 638 hospitals across the country who participate in the PRC physician engagement survey. We were above the 95th percentile in many of those categories — including patient safety, place to practice, nursing care and administration. Your surgical services ratings improved from the 89th to the 94th percentile. And you rated our efforts around patient safety in the 99th percentile!
We are proud of these results and are pleased that our efforts to improve communication, provide excellent nursing care and ensure the safest and highest quality care for our patients are making West Valley an excellent place for our physicians to practice medicine. I thank you for your support, your commitment to our West Valley community and the care you provide to our patients.