Marketing and Media Updates
Wendy McClain
Director of Marketing
Find a Doctor Feature on WestValleyisBetter.com
Physicians and allied health professionals that are “active staff” have an online profile on our “Find A Doctor” directory. Please review your online profile and let us know if there is any additional information we can include to insure your information is complete and up to date.
- Review your online profile at WestValleyMedCtr.com/physicians/
- Contact Wendy McClain, director of Marketing, with any additions or corrections at wendy.mcclain@hcahealthcare.com
Why Does Social Matter?
- 63% of patients consult online reviews of medical facilities on Facebook, Google, Yelp and others
- 33% of consumers use social media for healthcare information
- 41% of those searching on social media make decisions about which doctors or hospital to use
Reputation management is a top priority at West Valley Medical Center as we actively monitor, promote and respond via our online assets. All reviews about West Valley Medical Center are personally responded to in a timely manner. We pro-actively share all reviews (the good, the bad and the ugly) with the corresponding clinical director, our patient advocate and the administrator on-call in an effort to recognize our accomplishments and to address any concerns when necessary. It is vitally important for those reading reviews to see that we are listening and actively engaged. The public expects us to be open, transparent and to provide an immediate response.
Below is a look at the online reviews processed July – September 2016 in comparison to the national average for hospitals and West Valley’s all-time data. Not only does West Valley perform better in online reviews than the national average, we are also a top performer among other HCA hospitals. Thank you for your continued focus on the well-being of our patients and providing personalized care … as you can see, it makes a difference!
| WVMC: July 1, 2016 - Sep 30, 2016 | National Average: July 1, 2016 - Sep 30, 2016 | WVMC: All Time Data | |
|---|---|---|---|
| Reviews Processed | 50 | 7057 | 384 |
| Positive Feedback | 37 positive reviews/surveys 74.00% | 3722 positive reviews/surveys 52.74% | 300 positive reviews/surveys 78.12% |
| Neutral Feedback | 1 neutral reviews/surveys 2.00% | 427 neutral reviews/surveys 6.05% | 7 neutral reviews/surveys 1.82% |
| Negative Feedback | 12 negative reviews/surveys 24.00% | 2908 negative reviews/surveys 41.21% | 77 negative reviews/surveys 20.05% |
How you can help…
We are in a culture that depends so much on online reviews when choosing a healthcare facility. Encourage those you interact with to share their positive patient experiences by writing an online review on Facebook, Google or Yelp. Asking your patients to share their stories online as it lets others know what to expect from us as a healthcare provider.
You can also become a part of our online community! It speaks volumes to have our medical staff share our stories on social media with their friends and family.
- Like us on Facebook
- Follow us on Twitter
- View us on YouTube
- See us on Instagram
- Read our Healthy Conversations Blog
If you have health-related topics and stories to share, or if would like to be interviewed for an upcoming blog article, please contact Wendy McClain, director of Marketing, at wendy.mcclain@hcahealthcare.com.
Media Coverage between August 1 and October 24, 2016
August 1, 2016
- Caldwell Perspective - Colon cancer screening essential to our community
- Caldwell Perspective – Ted Colwell retires
August 8, 2016
- KTVB Channel 7 – Free Breast Cancer Screening Program
August 12, 2016
- Idaho Statesman – It’s time for that big Caldwell rodeo
August 13, 2016
- Idaho Press Tribune - Going Places: West Valley Medical Center gets heart care accreditations
August 20, 2016
- Weatherford Democrat - Capacity crowd at Caldwell Night Rodeo
August 21, 2016
- Idaho Statesman - How a Boise hospital got five stars from Medicare
September 1, 2016
- Caldwell Perspective - Confused about prostate screening guidelines? Talk to your doctor
September 30, 2016
- Idaho Statesman - West Valley Medical Center achieves national heart accreditations
October 24, 2016
- Idaho Business Review - Hospitals hard at work on renovations, expansions