West Valley Medical Center - November 01, 2016
by Wendy McClain

Wendy McClain

Wendy McClain
Director of Marketing

Find a Doctor Feature on WestValleyisBetter.com

Physicians and allied health professionals that are “active staff” have an online profile on our “Find A Doctor” directory. Please review your online profile and let us know if there is any additional information we can include to insure your information is complete and up to date.

Why Does Social Matter?

  • 63% of patients consult online reviews of medical facilities on Facebook, Google, Yelp and others
  • 33% of consumers use social media for healthcare information
  • 41% of those searching on social media make decisions about which doctors or hospital to use

Reputation management is a top priority at West Valley Medical Center as we actively monitor, promote and respond via our online assets. All reviews about West Valley Medical Center are personally responded to in a timely manner. We pro-actively share all reviews (the good, the bad and the ugly) with the corresponding clinical director, our patient advocate and the administrator on-call in an effort to recognize our accomplishments and to address any concerns when necessary. It is vitally important for those reading reviews to see that we are listening and actively engaged. The public expects us to be open, transparent and to provide an immediate response.

Below is a look at the online reviews processed July – September 2016 in comparison to the national average for hospitals and West Valley’s all-time data. Not only does West Valley perform better in online reviews than the national average, we are also a top performer among other HCA hospitals. Thank you for your continued focus on the well-being of our patients and providing personalized care … as you can see, it makes a difference!

  WVMC: July 1, 2016 - Sep 30, 2016 National Average: July 1, 2016 - Sep 30, 2016 WVMC: All Time Data
Reviews Processed 50 7057 384
Positive Feedback 37 positive reviews/surveys
74.00%		 3722 positive reviews/surveys
52.74%		 300 positive reviews/surveys
78.12%
Neutral Feedback 1 neutral reviews/surveys
2.00%		 427 neutral reviews/surveys
6.05%		 7 neutral reviews/surveys
1.82%
Negative Feedback 12 negative reviews/surveys
24.00%		 2908 negative reviews/surveys
41.21%		 77 negative reviews/surveys
20.05%

How you can help…

We are in a culture that depends so much on online reviews when choosing a healthcare facility. Encourage those you interact with to share their positive patient experiences by writing an online review on Facebook, Google or Yelp. Asking your patients to share their stories online as it lets others know what to expect from us as a healthcare provider.

You can also become a part of our online community! It speaks volumes to have our medical staff share our stories on social media with their friends and family.

If you have health-related topics and stories to share, or if would like to be interviewed for an upcoming blog article, please contact Wendy McClain, director of Marketing, at wendy.mcclain@hcahealthcare.com.

Media Coverage between August 1 and October 24, 2016

August 1, 2016

August 8, 2016

August 12, 2016

August 13, 2016

August 20, 2016

August 21, 2016

September 1, 2016

September 30, 2016

October 24, 2016

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