West Valley Medical Center has been recognized by Healthgrades as a 2023 Patient Safety Excellence Award™ and a 2023 Outstanding Patient Experience Award™ recipient. West Valley was the only hospital in Idaho to be recognized with both awards and one of only 83 hospitals across the country - roughly 2% - received both the patient safety award and the patient experience prize.

 “Our colleagues hold true to our mission and commitment and are focused on the care and improvement of human life. These awards are a testament to their incredible dedication to high patient safety standards and to their focus on the experience with each and every person they encounter,” said Tracee Hendershott, chief nursing officer, West Valley Medical Center. “I am honored to work alongside our team members focused on caring for patients like family.”

“This award announcement is very timely as we celebrate Patient Safety Awareness week,” said Monique Healey, director of quality and risk, West Valley Medical Center. “As an organization, patient safety is a priority and continued national recognitions like this one only help highlight efforts that take place daily within the walls of our hospital.”

Top 2% Healthgrades - Patient Experience - Patient Safety West Valley Medical Center

When it comes to choosing healthcare, quality saves lives, which is why Healthgrades is committed to delivering the most scientifically accurate and comprehensive information about doctors and hospitals — with data insights not available anywhere else. To that end, it's important for consumers to know that if all hospitals, as a group, performed similarly to the 2023 Patient Safety Award recipients, on average, 95,880 patient safety events could have been avoided.* 

Here is a list of Healthgrades recognitions for West Valley Medical Center in 2023:

  • Named Among the Top 10% in the Nation for Patient Safety for 7 Years in a Row (2017-2023)
  • Named Among the Top 15% in the Nation for Outstanding Patient Experience for 2 Years in a Row (2022-2023)
  • Named Among the Top 5% in the Nation for Patient Safety for 2 Years in a Row (2022-2023)
  • Recipient of the Healthgrades Outstanding Patient Experience Award™ for 2 Years in a Row (2022-2023)
  • Recipient of the Healthgrades Patient Safety Excellence Award™ for 7 Years in a Row (2017-2023)
  • Critical Care: Five Star Recipient for Treatment of Diabetic Emergencies in 2023
  • Critical Care: Five Star Recipient for Treatment of Sepsis for 3 Years in a Row (2021-  2023)
  • Orthopedics: Five Star Recipient for Hip Fracture Treatment in 2023

Healthgrades’ analysis revealed that patients treated in hospitals receiving the Healthgrades 2023 Patient Safety Excellence Award were, on average:

  • 61.4%% less likely to experience an in-hospital fall resulting in hip fracture, than patients treated at non-recipient hospitals*
  • 52.7% less likely to experience a collapsed lung resulting from a procedure or surgery in or around the chest, than patients treated at non-recipient hospitals*
  • 66.1% less likely to experience pressure sores or bed sores acquired in the hospital, than patients treated at non-recipient hospitals*
  • 67.3% less likely to experience catheter-related bloodstream infections acquired in the hospital, than patients treated at nonrecipient hospitals*

 “Through our 2023 Patient Safety Excellence Awards, we seek to recognize hospitals that excel in providing top-quality care for their patients while preventing serious injuries during hospital stays,” said Brad Bowman, MD, Chief Medical Officer and head of Data Science, Healthgrades. “We are proud to name West Valley Medical Center as a 2023 Patient Safety Excellence Award and 2023 Outstanding Patient Experience Award recipient and look forward to their continued efforts to make patient safety a top priority.”

For the annual Patient Experience Award analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January through December 2021.

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 2022.0.1) for MedPAR data years 2019 through 2021 and represent 3-year estimates for Medicare patients only.