Our hospital's current visitor information

We welcome patients' family members and friends to West Valley Medical Center. Visitors will find a number of services, including a gift shop, food and refreshments, and an excellent cafeteria.

Visitation guidelines

During this time, we understand how important it is to stay connected to your loved ones and remain aware of their status while hospitalized. We encourage communication through the use of personal devices and digital platforms.

Virtual Visitations

Two visitors are allowed between the hours of 6:00am and 8:00pm.

Here are the visitor restrictions by department:

  • ICU allows 2 visitors at a time
  • Labor and Delivery allows 2-3 visitors at a time. No one under the age of 14
  • Postpartum – visitors are welcome
  • NICU – baby banded visitors only
  • Med/Surg visitors are welcome
  • Surgery recommends one visitor due to space in the pre-op rooms and for the visitor to remain near the hospital during the procedure.

Cafeteria - Tenth Avenue Bistro

West Valley Medical Center's cafeteria is located in the west end of the hospital on the first floor near the main entrance. Hot meals are served Monday through Friday at the following times:

  • Breakfast — 7:30am to 10:00am
  • Lunch — 11:00am to 2:00pm
  • Dinner — 4:00pm to 6:00pm

Between meals, sandwiches, salad, hot soup, desserts and beverages are available. Vending machines are available 24 hours a day throughout the hospital. On weekends and holidays, the cafeteria opens at 11:00am.

Interpreter services

Various interpretation services are provided for free. For more information, call (208) 455-3893.

Smoking policies

To promote the well-being of our patients, families and hospital staff, we are a smoke-free facility. Everyone is asked not to smoke in the hospital or on the grounds.

Spiritual care

With the consent of the patient, volunteer chaplains can assist patients and their families with their spiritual needs by connecting them with their own pastors, bishops or rabbis. Chaplains are also there to hear problems, concerns, fears and questions, assist patients and families in making difficult decisions and simply to visit, counsel and pray.

To contact the chaplain on call, please ask a nurse, dial “0” for the in-house hospital operator or call (208) 459-4641 and ask to speak to the chaplain on call.


Once inside the hospital, friends and relatives can call a patient's room by dialing the room number. From their rooms, patients can call local numbers by dialing "nine," and then the full number.

COVID-19 policies

We support the initiative to get vaccinated for COVID-19. To learn more about where and when you can get a COVID-19 vaccine, please visit vaccines.gov or call 1(800) 232-0233.

Facts and the latest updates about COVID-19 vaccination

See the Center for Disease Control's (CDC) resource page for extensive information and the latest recommendations regarding COVID-19 vaccination.

Why get vaccinated?

Immunization helps save millions of lives every year. Whereas most medicines treat or cure diseases, vaccines can help prevent them by working with your body's natural defenses to build protection. When you receive a vaccine, your immune system responds.

Vaccines prevent more than 20 life-threatening diseases, and help people of all ages live longer, healthier lives. The World Health Organization (WHO) estimates that globally, immunization currently prevents between two and three million deaths every year from diseases like diphtheria, tetanus, pertussis, influenza and measles.

COVID-19 vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. Other steps, like covering your mouth and nose with a mask and staying at least six feet away from others, may help reduce your chance of being exposed to the virus or spreading it to others. Together, vaccination, while following the CDC's recommendations for protecting yourself and others, will offer the best protection from COVID-19.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.