Emergency room (ER) in Caldwell, Idaho

As an emergency hospital in Caldwell, Idaho, West Valley Medical Center provides care 24/7 to the rapidly growing and diverse community in the Treasure Valley. When you enter our doors, our extensively trained staff and board-certified ER physicians and nurses will treat your health emergencies with skill and urgency.

If you think someone is having a medical emergency, call 911 immediately.

You can take comfort knowing your closest emergency room is ready to provide your entire family with excellent emergency care—fast. West Valley Medical Center also has an intensive care unit (ICU) staffed 24/7 with physicians specially trained to care for critically ill patients.

Short ER wait times

Don’t expect to sit in a waiting room for hours at West Valley Medical Center. Our ER staff connects with patients upon arrival and quickly escorts them into the emergency room for evaluation and treatment. We pride ourselves on consistently beating national and regional average ER wait times.

We’re proud to have some of the shortest ER wait times around. You can text “ER” to 32222 any time to get our average wait time, from the moment the patient arrives to when they’re first seen by a medical provider. (Message and data rates may apply. Visit texterhelp.com for more info.)

You can also check our website for live updates on our average ER wait times.

When to go to the ER

An emergency room is not a replacement for your primary care doctor and should be used in the event of a medical emergency or if your doctor’s office is not open. A medical emergency, put simply, is a potentially life-threatening situation.

Recognized emergency care

West Valley Medical Center in Canyon County is proud of our record of excellence in patient care. Below are some of our recognitions.

  • Top Hospitals, Truven Health Analytics, 2014-2015
  • Accredited Chest Pain Center, Society for Cardiovascular Patient Care, 2014
  • Get With The Guidelines® Heart Failure Gold Plus Quality – Achievement Award, American Heart Association, 2011-2014
  • “A” Rating on the bi-annual Hospital Safety Score , The Leapfrog Group, Fall 2014

Patient ER stories

The doctors and nurses at our emergency clinic in Caldwell, Idaho are dedicated to giving our patients quality emergency care as quickly as possible. We hope the patient testimonials below show you why our hospital emergency room should be your family’s top choice when an emergency strikes.

John’s ER story

John’s physician referred him to the West Valley ER. Dr. Agee performed surgery to remove John’s colon cancer, so John can go back to living life to its fullest.

Cheryl’s ER story

Cheryl came to our emergency room in Caldwell experiencing chest pain. She wasn’t having a heart attack, but a fast diagnosis and emergency surgery saved her life.

Taylor's story

Dear West Valley Medical Center in Canyon County,

When my daughter, Taylor, suffered a nasty cut above her eye at preschool, I would have given the world to help calm her anxieties, as well as my own. Lucky for me, the caring, efficient emergency department specialists at West Valley Medical Center offered the support we both needed.

We spent just a short time in the waiting room that day, which helped a lot because Taylor was understandably upset. Once the staff was ready to see us, they treated Taylor’s cut quickly and efficiently. But perhaps most importantly, they put her mind at ease, presenting her with a colorful blanket that now rarely leaves her side. In fact, your emergency team made Taylor more relaxed than I was!

On a day when my daughter and I needed all the comfort we could get, your hospital was more than able and willing to provide it. It was quite clear the staff had our best interests at heart – a sentiment that meant a great deal to us.

We hope we’re never in that situation again, but if we are, it’s reassuring to know the West Valley Medical Center staff is ready and poised to provide excellent care.

Many thanks,

Troy and Taylor Hooper