West Valley Medical Center - October 01, 2019

Kaycee Emery
Director of Marketing and PR

West Valley Medical Center has had a lot of great coverage in the news recently and there are more stories to come this month and next! Below are links to some recent news releases and news coverage:

News releases

News coverage

Crush the Crisis coverage:

Advanced Stroke Center designation:

  • Idaho Press - Health bites

    • 2019 Scholarship recipients:

  • Idaho Press - Town talk

    • Caldwell Night Rodeo Power of Pink night:

    Power of Pink

    Reputation management

    Here’s a look at the online reviews (Google, Facebook, Yelp, etc...) processed for the first half of 2019 (January – June) in comparison to the national average for hospitals and West Valley’s all-time data.

    West Valley has a 4.5 overall PFS score which is higher than HCA at 4.0 and the national average at 3.5.

    Online reviews processed

     WVMC:
    Jan 1, 2019 – June 24, 2019    		National Average:
    Jan 1, 2019 – June 24, 2019    		WVMC – All Time Data
    Reviews Processed 429 194,809 1,759
    Positive Feedback 395 positive reviews/surveys
    92.07%    		 153,408 positive reviews/surveys
    78.75%    		 1,480 positive reviews/surveys
    84.14%
    Neutral Feedback 4 neutral reviews/surveys
    0.93%    		 6,150 neutral reviews/surveys
    3.16%    		 36 neutral reviews/surveys
    2.05%
    Negative Feedback 30 negative reviews/surveys
    6.99%    		 35,251 negative reviews/surveys
    18.1%    		 243 negative reviews/surveys
    13.81%

    How you can help…

    We are in a culture that depends so much on online reviews when choosing a healthcare facility. Encourage those you interact with to share their positive patient experiences by writing an online review on Facebook, Google or Yelp. Asking your patients to share their stories online as it lets others know what to expect from us as a healthcare provider.

    You can also become a part of our online community! It speaks volumes to have our medical staff share our stories on social media with their friends and family.

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