West Valley Medical Center - October 31, 2017
Wendy McClain

Wendy McClain
Director of Marketing

West Valley Top Media Features Q3-Q4 2017:

Reputation Management

Below is a look at the online reviews (Google, Facebook, Yelp, etc...) processed May – June 2017 in comparison to the national average for hospitals and West Valley’s all-time data.

 

WVMC – July 1, 2017 to September 30, 2017

National Average – July 1, 2017 to September 30, 2017

WVMC — All Time Data

Reviews Processed

94

43,526

658

Positive Feedback

78 positive reviews/surveys

30,590 positive reviews/surveys

488 positive reviews/surveys

82.98%

70.28%

74.16%

Neutral Feedback

2 neutral review/survey

1,480 neutral reviews/surveys

13 neutral reviews/surveys

2.13%

3.40%

1.98%

Negative Feedback

14 negative reviews/surveys

11,456 negative reviews/surveys

157 negative reviews/surveys

14.89%

26.32%

23.86%

How you can help …

We are in a culture that depends so much on online reviews when choosing a healthcare facility. Encourage those you interact with to share their positive patient experiences by writing an online review on Facebook, Google or Yelp. Ask your patients to share their stories online as it lets others know what to expect from us as a healthcare provider.

You can also become a part of our online community! It speaks volumes to have our medical staff share our stories on social media with their friends and family.

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