West Valley Medical Center - May 22, 2017
Wendy McClain

Wendy McClain
Director of Marketing

You may have seen or heard recently our ER Promise campaign. This campaign focuses on introducing to our community the real people that work in our emergency department and their individual promises to the patients they meet every day. Their promises are truly their own, the physicians and staff were not scripted, which I love! We are keeping it real with our community and differentiating West Valley as a place where people can count on personalized care from the heart. See for yourself, ER promises in their own words:

www.westvalleyER.com

Our ER Promise: Amber, Brittany, Liane, Dr. Moss

Our ER Promise: Taylor, Amy, Dr. Gold

Our ER Promise: Stacey, Rachelle, Dr. Dixon

11th Annual West Valley 5K/10K

Thank you so much to the physician groups that sponsored and participated in our annual West Valley 5K/10K, benefiting the Caldwell Family YMCA! The April 22 event, held here at West Valley, attracted 460 participants, 100 volunteers, and 35 sponsors, raising appx. $17,000 for the health and wellness programs at our local YMCA.

Our 2017 Healthcare Sponsors

  • Presenting Sponsor: West Valley Medical Center
  • Platinum Sponsors: Kindred Nursing and Rehab, TeamHealth, West Valley Medical Group
  • Gold Sponsor: Spine Institute of Idaho
  • Silver Sponsors: Caldwell Urology, Horizon Home Health and Hospice, Saint Alphonsus Medical Group – Caldwell, Caldwell Immediate Care, West Valley Medical Executive Committee
  • Bronze Sponsors: Caldwell-Ontario Orthodontics, West Idaho Orthopedics and Sports Medicine, RehabAuthority
  • Swag Bag/Table Sponsors: Balance Point Chiropractic, Intermountain Physical Therapy, Southwest Idaho Advanced Care Hospital

If you’re interested in sponsoring our 2018 event, please contact Wendy McClain, director of Marketing, at wendy.mcclain@hcahealthcare.com.

Click here for 2017 Race Results [hyperlink: https://results.chronotrack.com/event/results/event/event-26170]

Click here for 2017 Event Photos [hyperlink: https://www.facebook.com/pg/westvalleymedctr/photos/?tab=album&album_id=1534454206596034]

Media Coverage between January 13, 2017 to May 3, 2017

Reputation Management

Below is a look at the online reviews processed January – April 2017 in comparison to the national average for hospitals and West Valley’s all-time data. Not only does West Valley perform better in online reviews than the national average, we are also a top performer among other HCA hospitals. Thank you for your continued focus on the well-being of our patients and providing personalized care … as you can see, it makes a difference!

 

WVMC – January 1, 2017 to April 30, 2017

National Average – January 1, 2017 to April 30, 2017

WVMC -- All Time Data

Reviews Processed

74

147,967

531

Positive Feedback

44 positive reviews/surveys

20,530 positive reviews/surveys

382 positive reviews/surveys

59.46%

65.65%

71.94%

Neutral Feedback

3 neutral reviews/surveys

1232 neutral reviews/surveys

11 neutral reviews/surveys

4.05%

3.94%

2.07%

Negative Feedback

27 negative reviews/surveys

9512 negative reviews/surveys

138 negative reviews/surveys

36.49%

30.42%

25.99%

How you can help …

We are in a culture that depends so much on online reviews when choosing a healthcare facility. Encourage those you interact with to share their positive patient experiences by writing an online review on Facebook, Google or Yelp. Asking your patients to share their stories online as it lets others know what to expect from us as a healthcare provider.

You can also become a part of our online community! It speaks volumes to have our medical staff share our stories on social media with their friends and family.

If you have health-related topics and stories to share, or if would like to be interviewed for an upcoming blog article, please contact Wendy McClain, director of Marketing: wendy.mcclain@hcahealthcare.com

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